Track my order
FAQs
How long will it take to receive my order?
The average shipping time is 4-6 working days for the United Kingdom. Please note that we need 1-3 working days to process your order before it is shipped. Once your package is on its way, you will receive a track & trace code that allows you to easily follow the progress via our Track my order page. We do everything we can to get your order to you as quickly as possible!
Is it normal that I have to wait a bit before I receive my track & trace code?
Yes, that is normal! Processing your order usually takes 1-3 business days. As soon as your package is shipped, you will immediately receive an email with your track & trace code.
My order has been at the same point for a while. What now?
Sometimes it takes a while for the tracking information to be updated, especially when your order is on its way to the next sorting center. If you still haven't received an update after 7 working days, please contact us through our customer service. We are happy to assist you!
Can I cancel my order?
Unfortunately, we cannot cancel placed orders as they are processed directly in our system. If something is not right, please contact us and we will look for a solution together.
How do I know for sure that I will receive my order?
Your trust is our top priority. We work with reliable couriers such as Royal Mail, DPD, and DHL to ensure your order is delivered safely and on time. Additionally, you will always receive a tracking code to monitor your parcel's journey.