Refund Policy

At Hannah Martin, we strive for the highest customer satisfaction and want to ensure that you are happy with your purchase. If for any reason you are not satisfied with a product you purchased from us, we are happy to offer you the opportunity to request a refund. Please read this policy carefully before requesting a refund.

Refund Period

You can return your order within 14 days of receipt. Once the return is approved, we will ensure that the purchase amount is refunded to the original payment method you used for the purchase within 3 working days.

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

  1. The product must be in its original condition and unused.
  2. The product must be returned in the original packaging, including all accompanying accessories and manuals.
  3. The return shipment must include a valid return merchandise authorization number (RMA) obtained through our customer service.
  4. The product must be returned within the specified refund period.

Exceptions

Please note that some products may not be eligible for a refund due to hygiene reasons or other legal restrictions. This may apply to certain types of products, such as personal care items, food, or custom-made items. Please contact our customer service for more information on specific exceptions.

Refund process

To request a refund, please contact our customer service at info@hannah-martin.com Make sure to include your order number and a detailed reason for the refund. Our customer service team will review your request as soon as possible and provide you with further instructions.

Refund

If your refund is approved, the refunded amount will be credited back to the original payment method used for the purchase within 3 business days. Please note that the processing time for refunds may vary and depends on your financial institution. If more than 15 business days have passed since we received your return and you have not yet received a refund, please contact us at info@hannah-martin.com

Contact details

Company name: VGD-commerce

Chamber of Commerce number: 89523598

Trade name: Hannah Martin

VAT number: NL004738009B65

Company address: De Nieuwe Erven 3, Cuijk, North Brabant, 5431 NV, Netherlands

Phone number: +31612931460

E-mail: info@hannah-martin.com

Opening hours: 8:00 AM - 5:00 PM (Mon-Fri)

Last updated on 18-10-2024.