Privacy Policy

Last updated: October 18, 2024

This Privacy Policy describes how Hannah Martin (the "Site", "we", "us" or "our") collects, uses, and discloses your personal data when you visit hannah-martin.com (the "Site") , use our services, make a purchase, or otherwise communicate with us (collectively the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect personal information about you from various sources as set out below and have collected it within the last 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect the Services, our rights, and the protect or defend the rights of our users or others.

What personal information we collect

The types of personal information we collect about you depend on how you interact with our site and use our services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following paragraphs describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information you provide directly to us through our Services may include:

  • Basic contact detailssuch as your name, address, telephone number, email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, telephone number.
  • Account information, including your username, password, security questions.
  • Shop information, including the items you view, add to your cart, or add to your wish list.
  • Customer support information, including the information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but if you do you may not be able to use or access these features.

Information we collect via cookies

We also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels and similar technologies (“Cookies”) for this purpose. Usage Data may include information about how you access and use our site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, to perform our contract with you .
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons , software developer kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of any information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the Third Party Websites and Links section below.

How we use your personal information

  • Providing products and services.We use your personal information to provide you with the Services to perform our agreement with you, including processing your payments, carrying out your orders, sending notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and to enable you allow you to post reviews.
  • Marketing and advertising.We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional messages by email, text message or post and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and fraud prevention.We use your personal information to detect, investigate or take action regarding potential fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicate with you.We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to serve you, to provide you with effective services and to maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the Cookies we use for our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and enhance our Site and our Services (including to remember your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interest to operate the Services manage, improve and optimize). We may also allow third parties and service providers to use Cookies on our Site to better customize the services, products, and advertising on our Site and other websites.

Most browsers accept cookies by default, but you can set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include the following

  • With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and market to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
  • When you instruct us, request us to do so or otherwise authorize us to provide certain information to third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
  • In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect the Services, our rights, and the rights of protect or defend our users or others.

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked *) about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information to make":

Category Categories of Recipients
Identification information such as basic contact information and certain order and account information Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers)
Commercial information such as order information, store information and customer support information Business and marketing partners
Internet or other similar network information, such as usage data Affiliates


We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the Services, such content is public and accessible by anyone.

We do not control who has access to the information you make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep such information secure. We are not responsible for the privacy or security of any information you disclose, or for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on such sites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without limitation on usage by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not actually “share” or “sell” (as those terms are defined in applicable law) personal information of persons under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security.” In addition, information you transmit to us may not be secure in transit. We recommend that you do not use insecure channels to send sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to service your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and enforce policies.

Your Rights and Choices

Depending on where you live, you have some or all of the rights below in relation to your personal data. However, these rights are not absolute, may only apply in certain circumstances and in certain cases we may deny your request as permitted by law.

  • Right to access / Know.You may have the right to request access to personal information we hold about you, including details of the ways we use and share your information .
  • Right to erasure.You may have the right to request that we delete personal information we hold about you.
  • Right to correction.You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to portability.You may have the right to receive a copy of the personal information we hold about you and to request that we transfer this information to a third party , in certain circumstances and with certain exceptions.
  • Restriction of processing:You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of consent:Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
  • Appeal:You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
  • Manage communication preferences:We may send you promotional emails and you can unsubscribe from receiving these emails at any time by using the unsubscribe option provided will be displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

  • You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

    We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting any such request from an agent, we will require the agent to provide proof that you have authorized him or her to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about the way we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or submitting your complaint to your local data protection authority.

International users

Please note that we may transfer, store and process your personal information outside of the country in which you reside, including the United States. Your personal data is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal data outside Europe, we will rely on recognized transfer mechanisms such as the European Commission Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please send an email to info@hannah-martin.com

Company name: VGD-commerce

Chamber of Commerce number: 89523598

Trade name: Hannah Martin

VAT number: NL004738009B65

Company address: De Nieuwe Erven 3, Cuijk, North Brabant, 5431 NV, Netherlands

Phone number: +31612931460

E-mail: info@hannah-martin.com

Office hours: 8:00 AM - 5:00 PM (Mon to Fri)