Frequently Asked Questions
Shipping & Returns
What are the shipping costs?
All our products are shipped for free! You can enjoy your purchase without worrying about extra shipping costs.
Where is my order? Has it been shipped yet?
As soon as your order is shipped, you will receive a tracking number via email. If you do not receive this, please contact our customer service for assistance.
My delivery attempt has failed, what can I do?
Check the tracking information for updates on your delivery. If you need further assistance, please contact our customer service.
When will sold-out items be restocked and what is a pre-order?
We usually restock sold-out items within 1 month. If you are curious about a specific item, please contact us.
What is your return policy?
If you change your mind, you can return your item within 14 days for a refund or exchange, with the exception of earrings (for strict hygiene reasons), personalized or engraved items, gift cards, and gift wrapping.
Visit here our returns page for more information about returns and refunds.
What is the return address?
Go to our returns page for information on returning your order.