Frequently Asked Questions

All our products are shipped for free! You can enjoy your purchase without worrying about extra shipping costs.

As soon as your order is shipped, you will receive a tracking number via email. If you do not receive this, please contact our customer service for assistance.

Check the tracking information for updates on your delivery. If you need further assistance, please contact our customer service.

We usually restock sold-out items within 1 month. If you are curious about a specific item, please contact us.

If you change your mind, you can return your item within 14 days for a refund or exchange, with the exception of earrings (for strict hygiene reasons), personalized or engraved items, gift cards, and gift wrapping.

Visit here our returns page for more information about returns and refunds.

Go to our returns page for information on returning your order.

All our precious jewelry is made of stainless steel with a gold PVD coating. It is not only 9x more durable than traditional jewelry, it is also completely waterproof.

Hannah Martin's pieces have a strong PVD coating that makes them last longer and look better. You can wear them anytime, no matter what you're doing. They won't change color or lose their shine, even if you sweat, take a shower, or even swim.

Our jewelry has a PVD (Physical Vapor Deposition) coating that ensures they do not change color or lose their shine. No discoloration also means no risk of stains on your skin.

• To clean your gold jewelry, you should always use a brush or cloth with soft bristles and warm water and soap without cleaning agents.
  
• Do not use abrasive cleaners to clean your jewelry.

We have showered with it, swum with it, sweated with it, and even worn it after applying lotion...

And what do you think? They still look amazing! No rust, no fading, no dullness. Just pure bright shine! We put our pieces through the wringer and they came out fantastic.