Shipping Policy
We strive to make the ordering and delivery process as simple as possible for our customers. If you have any questions or issues, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.
Shipping Costs
No worries about extra costs! We fully cover the shipping costs for all orders. All our products are delivered 100% free to your home. There is no minimum order quantity required.
Shipping Time for Your Order
After you've found the perfect product on our website, we naturally want you to enjoy it as soon as possible! That's why we ensure your order is processed and shipped as quickly as possible.
Processing Time
Once your order is placed, we need 1-3 business days to process it. Orders placed on weekdays are processed within one business day, but if you order on a Friday or during the weekend, it may take a bit longer.
Latest Order Time
5:00 p.m. (GMT+01:00) Central European Standard Time (Amsterdam)
Delivery Times by Country
We partner with reliable courier services to ensure that your order is delivered safely and on time. Delivery times vary depending on your location. Below are the estimated delivery times by country:
| Country | Estimated Delivery Time |
|---|---|
| Netherlands | 4-6 business days |
Shipping Carriers
We use the following shipping carriers:DHL/PostNL
Tracking Information
After placing an order with us, you will receive an email within a few days containing your personal tracking code. With this code, you can track your order via our Track & Trace page. More information can be found on our Track & Trace page.
Defective Product?
That’s very unfortunate! Unfortunately, it can happen that your product gets damaged during transport. In that case, we always send a new package the first time and unfortunately cannot provide a refund. If it happens a second time, we will refund the full purchase amount.
Delays and High Volume
Like many other online shops, we sometimes experience high order volumes, which may lead to delays. Please keep this in mind when placing your order. We will do our best to ship your order as quickly as possible.
Cancellation
Once you place an order, it is automatically processed by our system. Unfortunately, this means it is not possible to cancel the order.
How to Order
The ordering process with us is very simple. You must first go to the product page and add the desired product to your shopping cart. Click the "Add to Cart" button to do this.
It is important to check that you have selected the correct variants. If everything is correct, click the "Proceed to Checkout" button. On the information page, you need to enter the correct shipping address. Make sure all details are accurate. Once this information is correctly entered, you can click the "Proceed to Shipping" button.
On the "Shipping" page, you have the opportunity to double-check the entered shipping address. It also confirms that all shipments will be sent completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" button.
At the payment options, you can choose from various payment methods. On our website, all payment options are SSL-encrypted, which means you can always trust a secure payment environment:
- Visa
- Mastercard
- Maestro
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
- iDeal
- Klarna Pay Now
- Klarna Pay Later
- PayPal
After selecting the correct payment method, you must click the "Complete Order" button, after which you will be redirected to the payment method you chose. Follow the instructions on the respective page to complete your order. However, if you experience any issues with your order, you can contact us at any time.
Lost Package?
If a package is lost or cannot be delivered for logistical reasons, we always send a new package before proceeding with a refund or return. If the package has not been received 60 days after shipment, it can be considered lost and refunded.
For all other questions, feel free to contact us.
Contact Information
Company name: VGD-commerce
Chamber of Commerce number: 89523598
Trade name: Hannah Martin
VAT number: NL004738009B65
Company address: De Nieuwe Erven 3, Cuijk, Noord-Brabant, 5431 NV, Netherlands
Phone number: +31612931460
Email: info@hannah-martin.com
Business Hours: 8 am - 5 pm (Mon to Fri)